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Returns Policy

Date: 30th July 2024

Overview Given that any hardware items are typically used in high-moisture environments, care should be taken to protect the device at all times. Because of this, we can only offer 30-day returns. Any returned items will be thoroughly checked for water and end-user damage to ensure they are in original condition.

At SailPro, we are committed to ensuring your complete satisfaction with our hardware products. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • Products must be returned within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • A receipt or proof of purchase is required for all returns.
  • All returns will be thoroughly checked for water damage and end-user use damage.

Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Items purchased on clearance

Return Process

  1. Contact Us: Before returning any product, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate the return process.
  2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the Item: Ship the return to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email] or [Customer Service Phone Number].

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us at: [email protected]

SailPro Customer Service